Terms & Conditions

By using this website (https://defenceworks.co.uk) you accept and agree to be bound by these terms and conditions, the privacy policy and such other policies as we notify you of from time to time, which together constitute the entire agreement between us. Nothing in these Terms and Conditions affects your statutory rights.

These terms and conditions apply to all orders which you, the customer, place using our website, https://defenceworks.co.uk, which is operated by IMG Limited. Please read them carefully before placing your order.

Colours, specifications, dimensions and descriptions of products
We have made every effort to display the images and descriptions of items on the website as accurately as possible.
All images are for illustrative purposes only.
We may from time to time vary the dimensions, specifications, descriptions and quantities of items displayed on our website without prior notice.

Content & Intellectual Property Rights
Defenceworks, its products and content are protected by intellectual property rights. You are only allowed to use content found on this Website as expressly agreed by IMG Limited. Any reproduction or redistribution of our products and content may result in civil and criminal penalties.
In addition to these intellectual property rights, the content, defined as: graphics, photographs, image rights, sounds, music, audio or text are to the best of our knowledge accurate and complete, however we cannot promise it is error-free.

Products are invoiced in GBP sterling at the price prevailing at the time you place your order. Prices displayed on the website include Value Added Tax which will be charged at the current rate.
Delivery charge is an additional cost. Please refer to our Delivery Information for full details.
Delivery charges will be displayed at the checkout area.
Although we try to ensure that all prices on the website are accurate, errors may occur. If we discover an error in the price of items you have ordered, we will contact you as soon as possible. You will have the option of either reconfirming your order at the correct price or cancelling it. If we are unable to contact you, we will treat your order in respect of the incorrectly priced item as cancelled.
Prices displayed on the website apply to online purchases only. We reserve the right to update prices displayed on the website at any point.

You may pay for the items via the secure PayPal payment portal or using the secure Stripe payment option.
Defenceworks operates the highest level of security, meaning your card details are not stored on our systems. Refunds will be actioned through the payment processing option you chose for your purchase.

If you wish to cancel your order, please contact us using the email address: defenceworksorders@img-limited.co.uk. As we try to process orders immediately it may not always be possible to prevent an order from being despatched. If your order has already been despatched you may return the items to us in accordance with our Returns Policy.
As soon as we receive notice of your cancellation of an item we will refund the relevant part of the purchase price for that item together with the item’s normal postage charge. We cannot refund any priority, express or courier component of the postage charge. This only applies if the order is cancelled prior to despatch.

Defenceworks deliver to the whole of the UK.
Delivery is usually within 3 – 5 days. Time for delivery is given as accurately as possible but is not guaranteed.
Our warehouse team process orders from 9am till 5pm Monday to Friday.

Refunds Policy
It is the policy of Defenceworks to ensure that all goods are supplied to our customers in perfect condition and that every possible precaution is taken to protect the integrity of the product that is sold.
If you are unhappy with your unused purchase please request a replacement or refund within 14 days. Refunds will be made to the original method of payment.
Items must be returned in their original packaging and must be complete and unopened. Defenceworks will not be responsible for any postage cost incurred due to return.
If a manufacturing fault occurs with your product we will replace the product in accordance with the warranty terms and conditions.
Your statutory rights will not be affected.

Items damaged in transit – If you take delivery of a package from us and the contents have been damaged in transit, we will exchange the damaged items without charge to you provided you return the damaged item(s) to us within 30 days of taking delivery.
Defective items – You have the right to return a faulty item within 28 days along with proof of purchase.
Incorrect Items – If we have sent you an incorrect item, please notify us as soon as possible or within 28 days and return the incorrect item to us and specify the correct details in writing. If you would like us to replace the incorrect item with the item you ordered we will send you the correct item as soon as possible or alternatively we will refund, or credit, the item once it has been returned. We will not charge you for the incorrect item and we must have the incorrect item returned before investigating.

Incorrect items
If you receive incorrect items please contact us on the following email address and our team will assist you: defenceworksorders@img-limited.co.uk
Until you return items to us you are responsible for their safe keeping and taking reasonable care of them. We do not accept liability for returned packages damaged during transit back to us. It is your responsibility to wrap products adequately to prevent damage.

Events beyond our reasonable control
Neither party shall be under any liability for any loss or damage caused by wholly or in part by act of God, Governmental restriction condition or control or by reason of any act done or not done pursuant to a trade dispute involves its employees or not by reason of any other act matter or thing beyond its reasonable control including failure by the other party to carry out the provision of the conditions.

Save where the Company is shown to have failed to exercise reasonable care in the manufacture and/or supply of the Goods the Company shall not be liable in any circumstances in respect of death or personal injury and under no circumstances whatsoever shall the Company be liable for consequential loss of profits or damage to property.

Alterations to this Website and Terms and Conditions
We reserve the right at any time to make changes to this website, these terms and conditions, Privacy Statement and such other policies as we may notify you of. You will be subject to the policies and terms and conditions in force at the time you use the website or order items from the website. Changes which we are required to make by law could apply to orders which you have already made. If any of the terms and conditions forming the contract between us are deemed invalid, void or unenforceable for any reason, it will be deemed severable and not affect the validity and enforceability of the remaining terms and conditions.

The contract shall be governed and interpreted exclusively according to the Law of England and shall be subject to the jurisdiction of the English Courts only.